HVAC Trust (“HVAC Trust,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit HVACTrust.ca, contact us, request service, submit a form, or otherwise interact with our business.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Company Information
HVAC Trust
Head Office:
305-330 Highway 7
Richmond Hill, Ontario, L4B 2P8, Canada
Phone: 1-855-916-0615
Email: contact@hvactrust.ca
Service is offered in multiple Ontario locations including Richmond Hill, Markham, Mississauga, Hamilton, London, Barrie, Ottawa, Windsor, Pickering, Thornhill, and surrounding areas.
2. Information We Collect
We may collect the following types of information:
- Name
- Email address
- Phone number
- Property or service address
- Billing information (when required)
- Service request details
- Appointment preferences
- Communication history
- IP address
- Browser/device information
- Website usage and analytics data
3. How We Collect Information
We collect information when you:
- Fill out a contact form
- Request a quote or consultation
- Book an appointment
- Call, email, or message us
- Purchase products or services
- Subscribe to updates (if offered)
- Use or browse our website
4. How We Use Your Information
We use personal information to:
- Respond to inquiries
- Schedule appointments and provide HVAC services
- Prepare estimates and invoices
- Process payments where applicable
- Provide customer support
- Send appointment reminders and service updates
- Improve our website, services, and customer experience
- Prevent fraud or misuse
- Comply with legal obligations
- Send promotional communications where permitted by law or with consent
5. Legal Basis for Processing
Depending on the situation, we process personal information based on:
- Your consent
- Performance of a contract or requested service
- Our legitimate business interests
- Compliance with legal obligations
6. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve functionality, remember preferences, measure traffic, and understand website usage.
These tools may include analytics or advertising technologies provided by trusted third parties. You may disable cookies in your browser settings, although some features may not function properly.
7. Analytics & Third-Party Tools
We may use third-party service providers such as:
- Website hosting providers
- Analytics tools (such as traffic measurement platforms)
- CRM or customer management software
- Email communication platforms
- Payment processors
- Scheduling or booking systems
These providers may process information only as needed to perform services for us and subject to their own privacy obligations.
8. Sharing of Information
We do not sell your personal information. We may share information with:
- Employees and authorized contractors
- Service technicians and installers
- Payment processors
- Technology vendors and software providers
- Legal, regulatory, or government authorities when required
- Professional advisors such as accountants or lawyers
9. Data Retention
We retain personal information only as long as necessary for business purposes, customer support, warranty records, tax/accounting requirements, dispute resolution, and legal compliance.
When information is no longer required, it is securely deleted or anonymized where practical.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International Transfers
Some technology providers may store or process information outside Canada. Where this occurs, information may be subject to the laws of those jurisdictions.
12. Your Privacy Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent where applicable
- Request deletion of certain information
- Ask questions about our privacy practices
To make a request, contact us using the details below.
13. Marketing Communications
If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link in the message or by contacting us directly.
14. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
16. Complaints & Dispute Resolution
If you have concerns about how we handle your information, please contact us first so we can attempt to resolve the matter promptly and fairly.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page. We encourage you to review this page periodically.
18. Contact Us
HVAC Trust
305-330 Highway 7
Richmond Hill, Ontario, L4B 2P8, Canada
Phone: 1-855-916-0615
Email: contact@hvactrust.ca
For privacy-related inquiries, please contact us by email with the subject line Privacy Request.
