Frequently Asked Questions (FAQ)

Answers to Common Questions About Your Heating, Cooling, and Indoor Air Quality Systems

General Questions

Installation covers delivery, setup, testing, and removal of your old system.

It’s recommended to service your HVAC system at least once a year—furnaces before winter and air conditioners before summer.

Regular maintenance improves efficiency, extends system lifespan, reduces energy costs, and prevents unexpected breakdowns.

Signs include strange noises, weak airflow, uneven heating/cooling, frequent cycling, or higher energy bills.

Furnaces last 15–20 years, air conditioners 10–15 years, and heat pumps around 15 years with proper maintenance.

Upgrade to high-efficiency units, use a programmable thermostat, seal ducts, improve insulation, and schedule regular maintenance.

Yes, various federal and provincial rebates exist for energy-efficient HVAC upgrades. Check local programs for details.

A smart thermostat learns your schedule and adjusts temperature automatically, improving efficiency and reducing costs.

Heating Questions (Furnace & Heat Pump)

A high-efficiency gas furnace (AFUE rating of 90% or higher) is best for cold Canadian winters.

Possible reasons include a dirty air filter, thermostat issues, pilot light problems, or a malfunctioning blower motor.

Change filters regularly, schedule annual maintenance, ensure proper insulation, and use a programmable thermostat.

A furnace generates heat by burning fuel, while a heat pump transfers heat from outside air to warm your home.

Yes, modern cold-climate heat pumps work efficiently even in sub-zero temperatures, but may need backup heating in extreme cold.

Cooling Questions (Air Conditioning & Heat Pumps)

Every 1–3 months, depending on usage, pets, and indoor air quality concerns.

Common causes include dirty filters, low refrigerant, clogged coils, or a faulty thermostat.

It’s recommended to cover the top to prevent debris buildup but leave the sides open to avoid moisture buildup and corrosion.

Heat pumps provide both cooling and heating, making them more versatile, while air conditioners only cool.

In Canada, a SEER rating of 14–18 is recommended for energy efficiency and cost savings.

Indoor Air Quality & Ventilation

Use high-quality air filters, install an air purifier, maintain proper humidity levels, and ensure good ventilation.

The ideal indoor humidity is between 30-50%. Too much humidity can cause mold growth, while too little can lead to dry air and respiratory discomfort.

Heating systems can reduce indoor humidity levels. Using a humidifier can help maintain comfort.

Yes, they help remove allergens, dust, and pollutants, improving indoor air quality—especially beneficial for allergy sufferers.

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