Frequently Asked Questions (FAQ)
Answers to Common Questions About Your Heating, Cooling, and Indoor Air Quality Systems
General Questions
1. What does installation include?
Installation covers delivery, setup, testing, and removal of your old system.
2. How often should I service my HVAC system?
It’s recommended to service your HVAC system at least once a year—furnaces before winter and air conditioners before summer.
3. Why is regular HVAC maintenance important?
Regular maintenance improves efficiency, extends system lifespan, reduces energy costs, and prevents unexpected breakdowns.
4. How do I know if my HVAC system needs repairs?
Signs include strange noises, weak airflow, uneven heating/cooling, frequent cycling, or higher energy bills.
5. How long does an HVAC system typically last?
Furnaces last 15–20 years, air conditioners 10–15 years, and heat pumps around 15 years with proper maintenance.
6. How can I reduce my energy bills with my HVAC system?
Upgrade to high-efficiency units, use a programmable thermostat, seal ducts, improve insulation, and schedule regular maintenance.
7. Are there government rebates for upgrading HVAC systems in Canada?
Yes, various federal and provincial rebates exist for energy-efficient HVAC upgrades. Check local programs for details.
8. What is a smart thermostat, and is it worth it?
A smart thermostat learns your schedule and adjusts temperature automatically, improving efficiency and reducing costs.
Heating Questions (Furnace & Heat Pump)
9. What type of furnace is best for Canadian winters?
A high-efficiency gas furnace (AFUE rating of 90% or higher) is best for cold Canadian winters.
10. Why is my furnace blowing cold air?
Possible reasons include a dirty air filter, thermostat issues, pilot light problems, or a malfunctioning blower motor.
11. How can I improve my furnace’s efficiency?
Change filters regularly, schedule annual maintenance, ensure proper insulation, and use a programmable thermostat.
12. What is the difference between a furnace and a heat pump?
A furnace generates heat by burning fuel, while a heat pump transfers heat from outside air to warm your home.
13. Are heat pumps effective in Canada’s cold climate?
Yes, modern cold-climate heat pumps work efficiently even in sub-zero temperatures, but may need backup heating in extreme cold.
Cooling Questions (Air Conditioning & Heat Pumps)
14. How often should I replace my AC filter?
Every 1–3 months, depending on usage, pets, and indoor air quality concerns.
15. Why is my air conditioner not cooling properly?
Common causes include dirty filters, low refrigerant, clogged coils, or a faulty thermostat.
16. Should I cover my air conditioner in winter?
It’s recommended to cover the top to prevent debris buildup but leave the sides open to avoid moisture buildup and corrosion.
17. Is a heat pump better than a traditional air conditioner?
Heat pumps provide both cooling and heating, making them more versatile, while air conditioners only cool.
18. What SEER rating should I look for in an air conditioner?
In Canada, a SEER rating of 14–18 is recommended for energy efficiency and cost savings.
Indoor Air Quality & Ventilation
19. How can I improve indoor air quality in my home?
Use high-quality air filters, install an air purifier, maintain proper humidity levels, and ensure good ventilation.
20. What is the ideal indoor humidity level?
The ideal indoor humidity is between 30-50%. Too much humidity can cause mold growth, while too little can lead to dry air and respiratory discomfort.
21. Why does my home feel dry in the winter?
Heating systems can reduce indoor humidity levels. Using a humidifier can help maintain comfort.
22. Are air purifiers worth it?
Yes, they help remove allergens, dust, and pollutants, improving indoor air quality—especially beneficial for allergy sufferers.