HVAC Trust

RETURN & REFUND POLICY

Here at HVAC Trust we work hard to deliver high-quality products, in excellent condition, to your residence. If for any reason you're not completely satisfied with your purchase, return it for a refund within 30 days of delivery in the original packaging.

Returns for Unused Products

We can process returns for unused products and refunds only for items purchased from HVACTrust.ca. To set up a return for unused products purchased online, contact customer service within 30 days from the day your order shipped. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost and we will schedule and pay for return shipping. Please contact our customer service and advise of the incorrect item received.

To receive a refund, please make sure of the following:

  • All returned merchandise must be in resalable condition
  • The product must be free from damages, scratches and/or defects
  • All merchandise must not have been installed
  • You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) and unopened
  • All free or gift items including accessories must be included with your return
  • There cannot be any writing or labels on the original manufacturer packaging for the item.
  • Installation fees is non-refundable.

The purchaser is responsible for the cost of the returned shipping. All returns associated with our "Free Shipping offer" will have deducted from the refund the original shipping fees that HVAC Trust incurred in the process of shipping your order. For all other orders not associated with our "Free Shipping offer" (Original shipping charges are non-refundable)

QUESTIONS OR COMMENTS?

We always welcome your questions and feedback. For return, refund, shipping or cancellation related issues, please contact us at:

Phone: 1-855-916-0615
Email us at: contact@hvactrust.ca

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